FAQs
Hello and Welcome to Sandy's Custom Creations!
Each item is made-to-order, meaning I do not make it until the item is ordered. My bleached Tees are each unique and special in it's own way.
Please note that photos are taken under professional studio lights in addition to different devices iPhone, android, desktop, etc. coloring may be slightly different in person. If you have any questions about colors please feel free to message me.
What is the difference between sublimation, vinyl, and screen prints?
Sublimation prints actually dye the polyester fibers, because it bonds to the fibers it becomes part of the shirt itself and has no "feeling" to it. Vinyl or screen prints sit atop the fabric and you will be able to "feel" the design area. Sublimation, Vinyl, and Screen Print applications are pressed with a commercial grade heat press and mug press.
**Shirt Sizes**
Shirts are unisize in cut UNLESS STATED OTHERWISE
**How To Care**
Shirts-For the Best Results-Machine wash cold, hang dry or low temp dry, do not use bleach.
Mugs and Tumblers-hand wash, do not soak in water, should avoid use in dishwasher or microwave.
** SHOP POLICIES - PLEASE READ**
My tees are all hand bleached and made-to-order, meaning no two designs will be the same, each shirt is unique. My shirts go through a 3-Step process and are hand and machine washed throughout each step. I use 7th Generation Free and Clear Laundry detergent.
I bleach my shirts with the help of the sun and since each item is made-to-order there is the possibility of weather delays. I live in Texas, so the weather changes daily! Although my processing time is 10-15 business days, depending on the Holiday season, weather conditions, and availability of shirts, orders could possibly be shipped sooner. Feel free to message if you have any questions.
All sublimated shirts (bleached and unbleached) are pressed using a Color stabilizer (non toxic and VOC free). There may be a slight starch feel to the shirt, it will be less noticeable after the first couple of washings.
Cancellations & Refunds:
All items are made to order, so unfortunately, I do not offer any refunds. However, if there is an issue with the item please message me within 24 hours of your item being marked "delivered". Please include a picture of the item, your order number, and we can discuss how to proceed from there.
Return Shipping:
If an item was returned due to inaccurate shipping information, the customer will need to pay for a new shipping label in order for me to reship. Please make sure the correct information is entered at check out.